Telephone and broadband services

Every apartment in Charter Quay has access to a 1Gb broadband service supplied by Hyperoptic. You are though free to choose an alternative supplier and we recommend looking at all options before signing any agreement.

How fast is your connection?
It would be useful to maintain an accurate picture of speeds across the site, so why not test your connection and send us the results. Remember that tests over a WiFi connection are unlikely to give an accurate result if you're using the 1Gb service. We therefore recommend connecting your computer to the router with a cable if you have one.

Check your broadband speed here and share the results in the form below.

Connections to the standard telephone network (through BT or another provider) are provided in each apartment. In some cases, a network has been installed which provides two connections in each room; these use RJ45 connectors rather than standard telephone sockets. You will need to purchase adaptors to connect standard telephones (search online for ‘telephone to RJ45 adaptor’).

Broadband feedback form

Connection type from router *
Your Location *
Reliability *