External decorations to the rear of 62-81 Stevens House will start on Monday 17th September. Please note contractors may need to step onto your balcony whilst the scaffold is being erected. Can we also ask residents to remove any valuable items/garden furniture from the balconies (if possible) to avoid any damage. If you have any issues or concerns, visit or contact the concierge on 020 8547 1052.Read More
Charter Quay news
Kingston's annual carnival is taking place on Sunday 2nd September. Road restrictions will be in place including security barriers leading into the High Street. These barriers will be manned for the duration of the event and access will be given to residents living in Charter Quay.Read More
There will be major road closures across Kingston on Sunday 29th July for the Prudential Ride London event. Access to and from Charter Quay by car will be extremely difficult. If you need to use your car on the 29th you are strongly advised to park offsite.Read More
The old fluorescent tube lighting in the car parks will soon be replaced with more efficient LED tubes. Some cars will need to be moved during the works and the relevant owners will be individually informed. The work will start on the 11th June 2018.Read More
It has been three months since the bicycle cull in the Charter Quay car parks. All removed items that have not been reclaimed will be disposed of in two weeks time on Monday 14th May. if you think your bike has been removed in error, please contact the concierge to claim it back.Read More
Broadband supplier Hyperoptic will be at Charter Quay on Thursday 15th February, between 5pm and 8pm to meet residents and talk about their latest broadband offers.
The Hyperoptic service has proven to be reliable. However, some residents have noticed a (sometimes substantial) reduction in connection speed compared to when the service was first installed. We therefore suggest you check the speed of your connection. If you're getting 50% or less of your contract speed, there is probably little point in upgrading the service and you may wish to try an alternative provider.Read More
The next Charter Quay site surgery will be held on Monday 5th February, between 6:30pm and 7:30pm in Garricks House reception.
The surgery provides a relaxed forum for residents to discuss site matters with the estate manager and one or two CQRA Ltd directors. It is also an opportunity to meet other residents living in Charter Quay.Read More
There will be a bicycle cull on the 6th February to remove all abandoned bicycles. Please identify your bicycle as not abandoned by attaching a yellow label provided in your post box - additional labels are available in the concierge. Any bike without a label will be removed.
The car parks are exclusively for cars, motorbikes, bicycles and mobility scooters. Any other items, including spare tyres, tools etc will also be removed during the cull.Read More
This has now been resolved - the lift is working again.
Friday 17th November: The lift in core five of Stevens House is currently out of order. This is due to a component failure. We are waiting for a replacement to be delivered and installed within the next 5 - 7 days. Please check here for updates.
We understand this may cause difficulties for some residents, so please telephone concierge on 020 8547 1052 if you require assistance.Read More